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- Catering to the Customer, Business World Times, April 2008
- Even Introverts Can Present Effectively, Business World Times, December 2007
- What Salespeople Can Learn From Scalpers, Master Salesmanship, October 30, 2006
- Flying solo: Making a go of the one-person business, Philadelphia Business Journal, September 22-28, 2006
- Who’s buying? Who’s selling?, The Main Line Chamber of Commerce Newsline, July/August 2006
- Call center workers right at home, Myrtle Beach Online, April 5, 2006
- Your Call Should Be Important to Us, but It’s Not, New York Times, February 2, 2006
- What Did You Say?, The Toastmaster, October 2000
- The Coach That Influenced Me Most, Sharing Ideas, October/November 1999
